Refund Policy

Last Updated: 01-05-2024

We at ROSSIN understand that sometimes circumstances change and you may need to return or exchange your ceramic purchase. We are committed to providing you with a fair and hassle-free experience.

Eligibility for Returns and Exchanges

• You may return or exchange most unused and undamaged items within 7 days of receipt of your order.
• Items must be returned in their original packaging with all tags attached.
• We cannot accept returns or exchanges for used items, custom-made pieces, or items damaged due to customer negligence.

Return Process

• To initiate a return or exchange, please contact us at [email protected] within the specified timeframe.
• In your email, please include your order number, the item(s) you wish to return or exchange, and the reason for your request.
• We will then provide you with a return authorization number (RAN) and instructions on how to return the item(s).
• Please pack the item(s) securely in the original packaging, if possible, and include a copy of your packing slip.
• Ship the return package to the address provided in the return instructions.
• We recommend using a trackable shipping method for your return.

Refunds

• Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will issue a full refund to the original payment method used for your purchase.
• Please allow [Number] business days for your refund to be processed.

Exchanges

• If you wish to exchange an item for a different size or color, subject to availability, we will process your exchange once we receive your returned item(s) and verify that they meet the eligibility criteria.
• You will be responsible for any additional shipping costs associated with the exchange.

Return Shipping Costs

• You will be responsible for the return shipping costs unless the item is defective or damaged upon arrival.
• We recommend using a trackable shipping method for your return.

Non-Returnable Items

• Custom-made pieces are non-returnable and non-exchangeable.
• Items marked as “Final Sale” are non-returnable and non-exchangeable.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].